Course details

CRICOS course code: 097667K

Level of study: Career Based/Vocational


This qualification reflects the role of individuals who use sound knowledge of industry operations and a broad range of managerial skills to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.



BSBDIV501 Manage diversity in the workplace

BSBMGT517 Manage operational plan

SITXCCS007 Enhance customer service experiences

SITXCCS008 Develop and manage quality customer service practices

SITXCOM005 Manage conflict

SITXFIN003 Manage finances within a budget

SITXFIN004 Prepare and monitor budgets

SITXGLC001 Research and comply with regulatory requirements

SITXHRM002 Roster staff

SITXHRM003 Lead and manage people

SITXMGT001 Monitor work operations

SITXMGT002 Establish and conduct business relationships

SITXWHS003 Implement and monitor work health and safety practices


SITHIND004 Work effectively in hospitality service

SITHIND001 Use hygienic practices for hospitality service

BSBCUS501 Manage quality customer service

BSBSUS501 Develop workplace policy and procedures for sustainability

BSBRSK501 Manage risk

SITXFIN002 Interpret financial information

BSBADM502 Manage meetings

BSBRES401 Analyse and present research information

BSBCMM401 Make a presentation

HLTAID003 Provide first Aid

SITXFSA004 Develop and implement a food safety program

SITXHRM004 Recruit, select and induct staff

SITXHRM006 Monitor staff performance

SITXWHS002 Identify hazards, assess and control safety risks

SITXFSA002 Participate in safe food handling practices


  • Banquet or function manager
  • Unit manager (catering operations)
  • Executive housekeeper
  • Chef Patissier
  • Kitchen manager
  • Gaming manager
  • Hotel manager
  • Sous chef
  • Restaurant manager
  • Chef de cuisine
  • Front office manager


After successful completion of this qualification, students graduates may choose to progress to Advanced Diploma of Hospitality Management or apply for entry into university.

Click here for more details on this course.

Course opportunities

Tuition Fees (AUD $): Please contact the provider
Start date: To suit the client/individual
Duration: 60 weeks including breaks
Study mode: Full time

College of English Education and Training Australia

Unit 7/96 Wilkie Street
Brisbane Queensland 4105

Entry criteria

Students must satisfy the following:

  • Completed Year 12 (HSC or equivalent)
  • Must be 18 years of age or over
  • Minimum of 5.5 IELTS score or equivalent (International students only)


College of English Education and Training Australia
Unit 7/96 Wilkie Street
Brisbane Queensland 4105