Diploma of Hospitality Management

Course details

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CRICOS course code: 096248D

Level of study: Career Based/Vocational

Summary

Create unforgettable experiences with a Diploma of Hospitality Management. This course prepares students to employ a combination of hospitality and managerial skills to effectively operate hospitality venues.

Students will learn manage staff and rosters, network in the hospitality industry, create and work under budgets, and effectively deal with conflict.

Elective units provide the opportunity to learn additional skills from a range of disciplines including administration, commercial cookery, ICT management, finance, and event management.

Course Units

BSBDIV501 Manage diversity in the workplace

BSBMGT517 Manage operational plan

SITXCCS007 Enhance customer service experiences

SITXCCS008 Develop and manage quality customer service practices

SITXCOM005 Manage conflict

SITXFIN003 Manage finances within a budget

SITXFIN004 Prepare and monitor budgets

SITXGLC001 Research and comply with regulatory requirements

SITXHRM002 Roster staff

SITXHRM003 Lead and manage people

SITXMGT001 Monitor work operations

SITXMGT002 Establish and conduct business relationships

SITXWHS003 Implement and monitor work health and safety practices

Elective Units

SITHIND001 Use hygienic practices for hospitality service

SITHIND004 Work effectively in hospitality service

BSBADM502 Manage meetings

BSBITU301 Create and use databases

BSBITU302 Create electronic presentations

BSBITU306 Design and produce business documents

BSBRSK501 Manage risk

BSBFIA302 Process payroll

BSBFIM502 Manage payroll

BSBCMM401 Make a presentation

BSBWOR501 Manage personal work priorities and professional development

BSBMGT502 Manage people performance

BSBLDR501 Develop and use emotional intelligence

BSBLDR502 Lead and manage effective workplace relationships

BSBWOR502 Lead and manage team effectiveness

Career Outcomes

Graduates of this course will be qualified to work as Hotel Manager and Restaurant Managers, and may be suited to other roles based upon elective choices such as Function Manager, Chef de Cuisine, or Executive Housekeeper.

University Pathways

This course articulates into the following pathway courses:

• Griffith University Bachelor of International Tourism and Hotel Management 8 Official Non-Packaged
• University of Southern Queensland (USQ) Bachelor of Business and Commerce 8 Official Non-Packaged
• Southern Cross University Bachelor of Business in Hotel Management 8 Official Packaged
• Southern Cross University Bachelor of Business in Tourism and Hospitality Management 8 Official Packaged
• Southern Cross University Bachelor of Arts 8 Official Packaged
• Southern Cross University Bachelor of Psychological Science 8 Official Packaged
• Southern Cross University Bachelor of Art and Design 4 Official Packaged
• Torrens University Bachelor of Business (Hospitality Management) 8 Official Packaged

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