Future Academy

CHC52015 - Diploma of Community Services (Case Management)

Future Academy

Course details

CRICOS course code: 102944C

Level of study: Career Based/Vocational


This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.

Course Structure (8 Core + 8 Elective)

Core Units

CHCCCS007 Develop and implement service programs

CHCCOM003 Develop workplace communication strategies

CHCDEV002 Analyse impacts of sociological factors on clients in community work and services

CHCDIV003 Manage and promote diversity

CHCLEG003 Manage legal and ethical compliance

CHCMGT005 Facilitate workplace debriefing and support processes

CHCPRP003 Reflect on and improve own professional practice

HLTWHS004 Manage work health and safety

Elective Units

CHCCCS004 Assess co-existing needs

CHCCSM004 Coordinate complex case requirements

CHCCSM005 Develop, facilitate and review all aspects of case management

CHCCSM006 Provide case management supervision

CHCSOH002 Manage and maintain tenancy agreements and services

CHCSOH009 Develop quality systems in line with registration standards

CHCSOH011 Develop social housing enterprise

CPPDSM5034A Monitor performance of property or facility portfolio

Click here for more details on this course.

Course opportunities

Tuition Fees (AUD $): Tuition fees: 15,600; Enrolment fee: 200; Material fee: 150 per term... Read moreTuition fees: 15,600; Enrolment fee: 200; Material fee: 150 per term (1,200 in total)
Start date: 12 July 2021
Duration: 2004 hours over 104 weeks
Study mode: Full time

Brisbane Campus

26 Edgar Street
Brisbane Queensland 4006

Entry criteria

Must be 18 years or older

Minimum IELTS score of 4.5 or equivalent

Must be physically fit for manual handling

Willing to do 120 hours of unpaid work placement


Future Academy
L1/398 Chapel Road
Sydney New South Wales 2200