Address
Westbrook Campus
48 Althaus Road Toowoomba Queensland 4350
Australia
CRICOS course code: 091005G
Level of study: Certificates & Diplomas
Summary
This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations.
Student must complete 13 core unit and 15 elective units to finish this course.
Career Prospects :
Course Duration:
They operate independently, have responsibility for others and make a range of operational business decisions. 54 weeks or 1500 hours. 20 hours per week consisting of face-to-face lectures, supervised tutorials and projects, and online training.
Course Structure
Core:
BSBDIV501 Manage diversity in the workplace SITXFIN004 Prepare and monitor budgets BSBMGT517 Manage operational plan SITXGLC001 Research and comply with regulatory requirements SITXCCS007 Enhance customer service experiences SITXHRM002 Roster Staff SITXCCS008 Develop and manage quality customer service practices SITXHRM003 Lead and manage people SITXCOM005 Manage conflict SITXMGT001 Monitor work operations SITXFIN003 Manage finances within a budget SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices
Elective:
SITHIND001 Use hygienic practices for hospitality service SITXCOM004 Address protocol requirements BSBFIM502 Manage payroll SITHGAM001 Provide responsible gambling services SITXHRM004 Recruit, select and induct staff SITXHRM006 Monitor staff performance SITXINV004 Control stock SITHKOP007 Design and cost menus BSBRSK501 Manage risk SITXMPR004 Coordinate marketing activities SITXMPR007 Develop and implement marketing strategies BSBEBU511 Develop and implement an e-business strategy SITHIND004 Work effectively in hospitality service BSBADM502 Manage meetings SITXLAN003 Conduct oral communication in a language other than English
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Royal Brisbane Institute of Technology
Westbrook CampusToowoomba Campus
53-59 West Street